ORDER ENTRY

Job Description 

Job Title:                            Order Entry

Department:                    MC & SMT Sales

Reports To:                       Office Manager  

FLSA Status :                     Non–Exempt

Date:                                   6/22/23

Summary

This position is responsible for entering orders and data, resolving customer service issues, and supporting sales.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must handle and direct incoming calls from customers and co-workers.
• Process domestic and international sales orders in Syteline for MC and SMT.
• Responsible for retrieving orders from email and logging in to customer portals daily to retrieve purchase orders and update tracking status.
• Responsible for sending credit applications to new customers and coordinating with Accounting on setting up new accounts, including terms or credit issues.
• Must work with Sales Managers, Outside Sales Reps, and Customers on purchase order details, pricing, or revisions.
• Work with the Accounting Department concerning customers with credit holds.
• Generate Walmart Specific labels for all their unit shipments.
• Access RetailLink and freight company websites to pull transit times for Walmart orders.
• Generate Walmart Pulse Report daily to upload with tracking and current ETA’s.
• Responsible for verifying account information, Salesperson Information, Commission Distributions, and territory codes.
• Communicate with the Production Scheduler and appropriate Shipping departments to coordinate shipping dates and special instructions.
• Reconcile recordkeeping spreadsheets and update required documentation.
• Request freight quotes when needed for specific customers and credit card accounts.
• Initiate RM’s for shipments damaged, lost, or transposed in transit.
• Responsible for filing documents away.
• Reception for Building 3.
• Additional task as assigned by supervisor.

Competencies

• Multitasking
• Time Management
• Detail Oriented
• Organizational Skills
• Communication Skills
• Intermediate Excel Skills

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. 

Physical Demands

This is primarily a sedentary role; however, lifting, bending, stooping, and standing are necessary.  Mental alertness and long periods of concentration.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

Preferred Education and Experience

• High School Diploma or equivalent
• Bilingual (English/Spanish), a plus
• Order Entry experience
• Infor Syteline expérience, a plus
• Microsoft Office – Word, Excel, Outlook
• RetailLink experience

AAP/EEO Statement:  APC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to these characteristics.  Discrimination of any type will not be tolerated.

Other Job Duties:  This description is a general description of essential job functions.  It is not intended as an employment contract nor to describe all duties someone in this position may perform.  All employees of APC are expected to perform tasks as assigned by APC supervisory/management personnel, regardless of job title or routine job duties.

For inquiries, please contact:

Joseph Stephens, H.R. Manager
Tel:  (479) 246-6402
Email:   [email protected]